{"id":17622,"date":"2023-05-13T16:11:28","date_gmt":"2023-05-13T20:11:28","guid":{"rendered":"https:\/\/extension.umaine.edu\/plugged-in\/?page_id=17622"},"modified":"2025-03-19T13:03:16","modified_gmt":"2025-03-19T17:03:16","slug":"training-videos","status":"publish","type":"page","link":"https:\/\/extension.umaine.edu\/plugged-in\/technology-marketing-communications\/technology\/salesforce\/training-videos\/","title":{"rendered":"Salesforce Training Videos"},"content":{"rendered":"<h3>Table of Contents<\/h3>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li><a href=\"#reassigning-cases\">Salesforce: Reassigning Cases<\/a><\/li>\n<li><a href=\"#list-views\">Salesforce: List Views<\/a><\/li>\n<li><a href=\"#chatter\">Salesforce: Chatter<\/a><\/li>\n<li><a href=\"#chatter-groups\">Salesforce: Chatter Groups and Feeds<\/a><\/li>\n<li><a href=\"#paths\">Salesforce: Paths<\/a><\/li>\n<li><a href=\"#merge-cases\">Salesforce: Merge Cases<\/a><\/li>\n<li><a href=\"#cancel-cases\">Salesforce: How to Cancel a Case<\/a><\/li>\n<li><a href=\"#email-settings\">Salesforce: How to update Email Settings<\/a><\/li>\n<li><a href=\"#email-on-cases\">Salesforce: How to use Email on Cases<\/a><\/li>\n<li><a href=\"#payment\">Salesforce: Payment by Check or E-Check<\/a><\/li>\n<li><a href=\"#login\">Salesforce: How to Log In<\/a><\/li>\n<li><a href=\"#new-response\">Salesforce: New Response &#8211; How to Update Path<\/a><\/li>\n<li><a href=\"#reports\">Salesforce: How to Use Reports<\/a><\/li>\n<li><a href=\"#events\">Salesforce: Event Walkthrough<\/a><\/li>\n<li><a href=\"#new-event\">Salesforce: How to Create a New Event<\/a><\/li>\n<li><a href=\"#clone-event\">Salesforce: How to Clone an Event<\/a><\/li>\n<li><a href=\"#event-member\">Salesforce: Event Member Walk Through<\/a><\/li>\n<li><a href=\"#sessions\">Salesforce: Sessions Overview<\/a><\/li>\n<li><a href=\"#sessions-howto\">Salesforce: Sessions How to Setup<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h3><a id=\"reassigning-cases\"><\/a>Salesforce: Reassigning Cases<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: Reassigning Cases\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/AICCq7H91h4?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"list-views\"><\/a>Salesforce: List Views<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: List Views\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/yCSAK5kTD-E?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"chatter\"><\/a>Salesforce: Chatter<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: Chatter\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/AHIKzVZSIsI?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"chatter-groups\"><\/a>Salesforce: Chatter Groups and Feeds<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: Chatter Groups and Feeds\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/zxUhZ5mar38?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"paths\"><\/a>Salesforce: Paths<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce Path\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/5nEHL-X5JBk?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"merge-cases\"><\/a>Salesforce: How to Merge Cases<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: How to Merge Cases\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/arOIYOTC-f4?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"cancel-cases\"><\/a>Salesforce: How to Cancel a Case<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: How to Cancel a Case\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/IjGD3PoYS2U?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"email-settings\"><\/a>Salesforce: How to update Email Settings<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: How to Update Email Settings\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/CFDYOBhkZ4M?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"email-on-cases\"><\/a>Salesforce: How to use Email on Cases<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: How to Use Email on Cases\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/y17PZ9YX1qI?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"payment\"><\/a>Salesforce: Payment by Check or E-Check<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: Payment by Check or E-Check\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/Qmnk7i7h63I?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"login\"><\/a>Salesforce: How to Log In<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: How to Log In\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/DsT7H-z0uUQ?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"new-response\"><\/a>Salesforce: New Response &#8211; How to Update Path<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: New Response - How to Update Path\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/Vn2ih6rxWcg?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"reports\"><\/a>Salesforce: How to Use Reports<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: How to Use Reports\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/cRV7DBeY164?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"events\"><\/a>Salesforce: Event Walkthrough<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: Event Walk Through\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/oonOFkqLWBc?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"new-event\"><\/a>Salesforce: How to Create a New Event<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: How to Create a New Event\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/73_24PyLyn8?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"clone-event\"><\/a>Salesforce: How to Clone an Event<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: How to Clone an Event\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/3d2D1GbA8OQ?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"event-member\"><\/a>Salesforce: Event Member Walk Through<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: Event Member Walk Through\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/x_Hzp0dMu2I?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"sessions\"><\/a>Salesforce: Sessions Overview<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: Sessions Overview\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/5dh9EIAb_g0?start=5&#038;wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<hr \/>\n<h3><a id=\"sessions-howto\"><\/a>Salesforce: Sessions How to Setup<\/h3>\n<div class=\"responsive-video\"><iframe loading=\"lazy\" title=\"Salesforce: Sessions How to Setup\" width=\"1268\" height=\"713\" src=\"https:\/\/www.youtube.com\/embed\/JhPOG-GgCnQ?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Table of Contents Salesforce: Reassigning Cases Salesforce: List Views Salesforce: Chatter Salesforce: Chatter Groups and Feeds Salesforce: Paths Salesforce: Merge Cases Salesforce: How to Cancel a Case Salesforce: How to update Email Settings Salesforce: How to use Email on Cases Salesforce: Payment by Check or E-Check Salesforce: How to Log In Salesforce: New Response &#8211; [&hellip;]<\/p>\n","protected":false},"author":206,"featured_media":0,"parent":16092,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-withsidebar.php","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-17622","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"mthomas","author_link":"https:\/\/extension.umaine.edu\/plugged-in\/author\/mthomas\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/pages\/17622","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/users\/206"}],"replies":[{"embeddable":true,"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/comments?post=17622"}],"version-history":[{"count":19,"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/pages\/17622\/revisions"}],"predecessor-version":[{"id":20096,"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/pages\/17622\/revisions\/20096"}],"up":[{"embeddable":true,"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/pages\/16092"}],"wp:attachment":[{"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/media?parent=17622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}