{"id":17631,"date":"2023-05-13T16:14:49","date_gmt":"2023-05-13T20:14:49","guid":{"rendered":"https:\/\/extension.umaine.edu\/plugged-in\/?page_id=17631"},"modified":"2026-02-19T11:24:44","modified_gmt":"2026-02-19T16:24:44","slug":"support","status":"publish","type":"page","link":"https:\/\/extension.umaine.edu\/plugged-in\/technology-marketing-communications\/technology\/salesforce\/support\/","title":{"rendered":"Salesforce Support"},"content":{"rendered":"<p>You can use the General CRM Support contact information for any questions pertaining to Salesforce and it will get to the right place. However, if you have a specific topic and use that specific email you may get a response faster.<\/p>\n<h3><strong>General CRM Support<\/strong><\/h3>\n<p><strong>Allison Sheehan:<\/strong> CRM Platform Manager<br \/>\n<strong>Whitney Yorston:<\/strong>\u00a0CRM System Support Professional<br \/>\n<strong>Email:<\/strong> <a href=\"mailto:extension.crm@maine.edu\">extension.crm@maine.edu<\/a><\/p>\n<p><strong>Virtual Drop-In:<\/strong> Whitney hosts virtual office hours every Tuesday from 9 &#8211; 10 am. You can access this training through her <a href=\"https:\/\/maine.zoom.us\/j\/84004387795?pwd=Y0RKNm11M1RYSEVZeXg1a1pnVWkxdz09\" target=\"_blank\" rel=\"noopener\">Zoom Link<\/a>. Passcode: 059919<\/p>\n<h3><strong>Annual Reporting Support<\/strong><\/h3>\n<p><strong>Jon Prichard: <\/strong>Program Administrator<strong><br \/>\nAllison Sheehan:<\/strong> CRM Platform Manager<br \/>\n<strong>Whitney Yorston:<\/strong>\u00a0CRM System Support Professional<br \/>\n<strong>Email:<\/strong> <a href=\"mailto:extension.reporting@maine.edu\">extension.reporting@maine.edu<\/a><\/p>\n<h3><strong>Event Platform Support<\/strong><\/h3>\n<p><strong>Mary Michaud:<\/strong> Administrative Specialist CL3<strong><br \/>\nAllison Sheehan:<\/strong> CRM Platform Manager<br \/>\n<strong>Whitney Yorston:<\/strong>\u00a0CRM System Support Professional<br \/>\n<strong>Email:<\/strong> <a href=\"mailto:extension.events@maine.edu\">extension.events@maine.edu<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can use the General CRM Support contact information for any questions pertaining to Salesforce and it will get to the right place. However, if you have a specific topic and use that specific email you may get a response faster. General CRM Support Allison Sheehan: CRM Platform Manager Whitney Yorston:\u00a0CRM System Support Professional Email: [&hellip;]<\/p>\n","protected":false},"author":206,"featured_media":0,"parent":16092,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-withsidebar.php","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-17631","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"mthomas","author_link":"https:\/\/extension.umaine.edu\/plugged-in\/author\/mthomas\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/pages\/17631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/users\/206"}],"replies":[{"embeddable":true,"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/comments?post=17631"}],"version-history":[{"count":21,"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/pages\/17631\/revisions"}],"predecessor-version":[{"id":21582,"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/pages\/17631\/revisions\/21582"}],"up":[{"embeddable":true,"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/pages\/16092"}],"wp:attachment":[{"href":"https:\/\/extension.umaine.edu\/plugged-in\/wp-json\/wp\/v2\/media?parent=17631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}